PRIVACY POLICY

 

 

Last Updated on 20th April 2026

 

Naturalist respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Endo Clarity Guide, the Endo Clarity Companion app, our website, and related services. You can contact us at [email protected].

 

What we collect

We may collect personal information that you provide directly to us, such as:

• Your name
• Your email address
• Purchase and payment information
• Information you choose to enter into the app, such as symptoms, cycle details, notes, or other health-related information
• Messages or enquiries you send to us

We may also collect limited technical information, such as device, browser, or app usage information, to help us operate and improve our services.

 

Why we collect it

We collect information only where reasonably necessary for purposes connected with our business and services, including to:

• Provide access to the Endo Clarity Guide and Endo Clarity Companion app
• Process payments and manage purchases
• Communicate with you about your account, support, or updates
• Improve the functionality and user experience of our website and app
• Protect the security and integrity of our services
• Comply with legal obligations

 

Health information

If you choose to enter health or symptom information into the app, we will treat that information as sensitive and private. We only use that information to provide the app and its features to you, and we do not sell that information or use it for unrelated marketing purposes. Health information in New Zealand is subject to specific privacy rules, including the Health Information Privacy Code 2020 where applicable.

 

How we use your information

We use your information to provide and support our products and services. We do not sell your personal information. We do not use your private health information for advertising to third parties.

 

We may use trusted third-party service providers, such as payment processors, website hosts, email providers, analytics providers, and app infrastructure providers, where reasonably necessary to operate our business. Those providers may process information on our behalf subject to their own privacy and security obligations.

 

Storage and security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. No online platform can guarantee absolute security, but we work with reputable service providers and use reasonable safeguards to protect the information we hold.

 

Data retention

We keep personal information only for as long as it is reasonably needed for the purposes for which it was collected, or as required by law.

 

Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct it if you believe it is inaccurate. New Zealand privacy law gives individuals rights to access and request correction of their information.

 

To request access or correction, please contact us at [email protected].

 

Sharing your information

We do not sell your personal information. We only share your information where reasonably necessary to provide our services, comply with the law, protect our rights, or prevent serious harm.

 

If information is stored or processed through third-party platforms or service providers, it may be held outside New Zealand. Where that occurs, we will take reasonable steps to ensure your information is handled with appropriate safeguards.

 

Cookies and analytics

Our website or app may use cookies or similar technologies to help with basic functionality, performance, and analytics. You can usually control cookies through your browser settings.

 

Data breaches

If a privacy breach occurs that is likely to cause serious harm, we will respond in accordance with our obligations under New Zealand privacy law, which may include notifying affected individuals and the Office of the Privacy Commissioner.

 

Children

Our products and services are intended for adults and are not designed for children under 18.

 

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted with the updated date above.

 

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at [email protected].